This policy is under review and will updated by 23 November 2018.

If you have any questions about data protection in the meantime, please contact


We collect some information from users visiting this website. This page explains how we use and protect any information you provide when you visit this website.

We collect the following kinds of information:

  • Contact details (collected through online forms)
  • Site usage information, using small files known as cookies

Use of cookies

This website collects small bits of data stored on your computer called ‘cookies’. You can find out what they’re used for, and how to control their use by reading below.

When we provide online services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information, including small files known as cookies, on your device, for example, computer or mobile phone. Cookies cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example, measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast. You can manage these small files yourself and learn more about them on the Directgov website.

IP addresses

Your IP address, a number that can uniquely identify a specific computer or other device on the internet, is automatically logged by this website. This allows us to estimate the number of visitors to the website. IP addresses are not linked to any individual’s personally identifiable information.

We use the information we collect via this website to:

  • Communicate with users (only if you provide your email address via the newsletter sign-up form).
  • Give advice and information to users who fill in our ‘contact us’ and ‘Help at Hand’ forms.
  • Listen to what children and young people have to say.
  • Communicate what we’ve learnt to others and shape our work.

We’ll never share your information with other organisations for marketing, market research or commercial purposes, and we won’t pass on your personal information to any other websites.

Data Protection

The Data Protection Act is a law that tells organisations what they must do to keep personal details safe and secure. We have a responsibility to abide by the Data Protection Act, so we’ll always make sure that your private information doesn’t fall into the wrong hands or get used in a way that is unfair to you.

Keeping your information safe
Any personal information that you share on this website will be kept safe. Only our staff, and other authorised organisations for administrative purposes only, will have access to your information. We use the most up-to-date technologies to protect personal information collected on this website.

However, if we’re worried about your safety, or the safety of someone else, we may have to pass on your details without your permission. There may be times when we will pass on your information to a partner working on a specific project, but we will let you know who and why they need your information.

Your consent

We will ask for your consent before collecting or publishing information or storing these details by any means. You’re always free to say no to us.

Seeing your information

You have the right to see any of the information we hold about you. If you think that any of the information we hold on you is wrong, please tell us and we’ll do our best to put it right. There may be times when the law says we don’t have to provide absolutely all the information, but we’ll always tell you why. You can find out more about how to do this by contacting us below.

Removing your information

If, for any reason, you want your information to be removed from our database, please just let us know and we will arrange for it to be deleted.

Users under 16

If you are under the age of 16, please make sure that you obtain a parent or guardian’s permission before you place your personal information on the website. Users without this consent are not allowed to provide us with their personal information.

Other websites

This website contains links to other sites that are completely unrelated to the Children’s Commissioner’s Office. We also provide links to our social networks. These websites are not controlled by us, and by using these links you accept the privacy policies of these websites. This privacy policy applies only to this website.

How to contact us

If you have any questions about how we look after your personal information, please contact us:

  • Email:
  • Post: The Children’s Commissioner’s Office, Sanctuary Buildings, Great Smith Street, London, SW1P 3BT
  • Telephone: 020 7783 8330