Privacy policy

We collect some information from users visiting this website. This page explains how we use and protect any information you provide when you visit this website.

We also have a candidate and staff privacy policy for users applying for jobs through our website, or if you are employed by us.

What information do we collect?

We collect information from you when you subscribe to our newsletter or fill out a form.

When filling out forms on our site, as appropriate, you may be asked to enter your: full name, age or contact details such as an e-mail address.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalise your experience
    (your information helps us to better respond to your individual needs)
  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To communicate with you
    (the email address you provide may be used to send you information, provide advice, respond to inquiries and/or other requests or questions)
  • To improve our responses
    (your information helps us to more effectively respond to your questions)
  • To carry out our activities
    (we listen to what children and young people have to say, and communicate what we’ve learnt to others to help shape our work)

Our legal basis

The legal basis on which we process your personal data in the above circumstances is our public task. The Children’s Commissioner has a statutory remit which includes understanding what children and young people think about things that affect them and encouraging decision makers to always take their best interests into account. There is no obligation to provide us with your personal data for these purposes, and you can withdraw your consent at anytime by contacting us using the details below and/or by unsubscribing from receiving future emails. We include detailed unsubscribing instructions at the bottom of each email.

Cookies

When we provide online services, we want to make them easy, useful and reliable. This sometimes involves placing small files known as cookies on your device, for example, your computer or mobile phone.

These small files enable our site or service provider’s systems to recognize your browser and capture and remember certain information.

The following is a list of cookies currently in use on our website.

Cookie Description
ARRAffinity Used by our hosting provider to ensure a user’s visit to the site is handled by the same server during each session
_cfduid Used to identify individual clients behind a shared IP address and apply security settings on a per-client basis
_ga Used by Google Analytics as part of our web statistics
_gat Used to limit Google Analytics request rate
_gid Used by Google Analytics as part of our web statistics
1P-JAR Used by Google as part of our web statistics and to track conversion rates
CONSENT Used by Google Analytics as part of our web statistics

The following cookies are only for users who have an account and log into the website, for example staff of the Children’s Commissioner’s Office.

Cookie Description
wordpress_logged_in_[hash] Used by our content management system to log a users’ session duration. This cookie is only for users who have an account and login to the website
wp-settings-time-# Used by our content management system to customise a user’s experience of the site
wp-settings-# Used by our content management system to customise a user’s experience of the site

Keeping your information safe

Any personal information that you share on this website will be kept safe, and we use the most up-to-date technologies to protect personal information collected on this website.

We’ll never share your information with other organisations for marketing, market research or commercial purposes, and we won’t pass on your personal information to any other websites.

We may share your information with trusted third parties who assist us in operating our website or  providing you with a service, so long as those parties agree to keep this information confidential.

There are limited times when we will have to pass on your details without your permission. These include:

  • If we’re worried about your safety, or the safety of someone else
  • to comply with the law
  • enforcing our site policies
  • protecting our or others’ rights

Third party links

This website contains links to other sites that are completely unrelated to the Children’s Commissioner’s Office. We also provide links to our social networks. These websites are not controlled by us, and you should read the privacy policies of those websites if you use them.

Accessing your information

You have the right to access any of the information we hold about you. If you think that any of the information we hold on you is wrong, please tell us and we’ll do our best to put it right. There may be times when the law says we don’t have to provide absolutely all information, but we’ll always tell you why.

You can find out more about how to access your information by contacting us below.

Removing your information

If, for any reason, you want your information to be removed from our systems, please let us know and we will arrange for it to be deleted if it is appropriate to do so.

Users under 13

If you are under the age of 13, please make sure that you obtain a parent or guardian’s permission before you place your personal information on our website. Users without this consent are not allowed to provide us with their personal information.

Questions

If you have any questions about how we look after your personal information or this policy, please contact us:

Email:  occ.dataprotectionofficer@childrenscommissioner.gov.uk
Post: Data Protection Officer, The Children’s Commissioner’s Office, Sanctuary Buildings, Great Smith Street, London, SW1P 3BT
Telephone: 020 7783 8330

If after contacting us you are not happy with any aspect of this privacy policy or how we look after your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). Their details are;

Website: https://ico.org.uk
Email: casework@ico.org.uk
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113

Changes to our privacy policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 23 November 2018 – inclusion of cookies.