We welcome comments on our work, and enquiries on children’s rights issues that matter to you. If you have a general enquiry or want to give feedback on our work, please use the form below.
We consider each piece of correspondence to inform our wider policy work but can’t always reply to individual emails from adults. Details of our published and planned work can be found on our reports page and in our annual business plan.
Please note that we are unable to offer advice on private family law matters, intervene or investigate complaints about schools or local authorities.
Help at Hand offers advice and representation for children in care, living away from home, working with social services and care leavers
Please note that our Help at Hand service is child-led and in most cases we are unable to help unless we have spoken to the child. Other organisations are able to offer advice and support to adults.
Advice and help
If you are looking to make a complaint about children’s social care please contact your local authority to follow the official complaints procedure. Once you have exhausted the official complaints process you can make a referral to the Local Government Ombudsman. The Children’s Commissioner’s Office is unable to make this referral on your behalf.
For complaints about schools please follow the official complaints procedure in the first instance. If you are dissatisfied with an outcome, you can make a formal complaint to Ofsted or the Department for Education.
Other ways to contact us
If you have a general enquiry, or to get in touch with the Commissioner, please email us using the form above or call our switchboard on
020 7783 8330.
For written correspondence, our address is:
Children’s Commissioner for England
20 Great Smith Street
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