If you’re a parent or family member you can find information and advice through our FAQs and support through external organisations.
Are you helping someone in care?
Help at Hand is an advice and assistance service for children who are in care, children living away from home (for example in custody or an inpatient at hospital), children with a social worker and care leavers under 25.
The Children’s Commissioner does not have regulatory or ombudsman powers to investigate.
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Police
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999 if its an emergency
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0808 800 5000
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Specialist advice and information on child, family and education law
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Specialist advice and information on child, family and education law
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Support for women and children who are experiencing all forms of domestic abuse
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National family support charity providing information and help for families that are struggling
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 To find a local lawyer
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Support for single parents
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Advice and support for families whose children are working with social services
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If you are unhappy with a decision made by your local authority’s social care team, you have the right to make a formal complaint. A guide to this can be found here.
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Investigates formal complaints made to local authorities
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Information, advice and support on issues relating to children with Special Educational Needs and Disabilities (SEND)
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For complaints or concerns about a specific school
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Helps to clarify the legal position on admissions policies in schools.
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Specialist advice and information on child, family and education law
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Promotes the rights of all refugee and migrant children, young people and families. Email advice service: [email protected]
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A directory of reputable immigration law solicitors
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Help to find an immigration advisor
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Advice and resources for children and young people who are worried about their mental health. Â
For urgent help text YM to 85258.  Parents helpline: 0808 802 5544 |
Who are we?
Help at Hand is the Children’s Commissioner’s advice and assistance service for children in care, children who have a social worker or are working with social services, children living away from home and care leavers.
