How we
can help

What we do

If you’re in care, leaving care, living away from home or working with social services, we’ll give you confidential advice and information about your situation and answer any questions you have. No issue is too big or too small.

We’ll also use our influence to help to make sure your rights are being upheld, especially rights to:

  • Be safe.
  • Have your views, wishes and feelings heard and taken seriously.
  • Be involved in decisions about your life, including where you live and where you go to school.
  • Access the services and help you’re entitled to.

We work closely with Coram Voice’s Always Heard service who can provide safety net advocacy support to children and young people who cannot access the local support they are entitled to. If we can’t help, they may be able to. Visit Coram Voice.

Download guidance for professionals and local authorities.

Our promise

We promise to:

  • Treat you with respect, listen to your concerns, and offer useful advice and support.
  • Keep any information you tell us confidential (unless you highlight a risk to yourself or others).
  • Keep track of the issues that matter most to young people in care, and make sure that government decision-makers know about the most frequent concerns raised on the advice line.

How we can help

If you contact us we will…

  • Listen and ask questions so that we understand your situation and views.
  • Give you advice about your rights, who to talk to and how to do this.
  • Help you get advice and support in your area – for example, from an advocate.
  • Decide if we need to speak to someone on your behalf to help tackle your issue.
  • Keep track of the bigger issues affecting young people and use this information to help others.

Phone us free on

0800 528 0731

Email us at

[email protected]

You can contact us anonymously

Our service is free and confidential. We make sure we keep the information you share with us private, unless we think you or another child or young person is unsafe – we then may share the information with other organisations that can help protect you. If we need to share the information with other people who could help, we’ll tell you what we’re doing and why we’ve decided to do it.


Please note – we are currently experiencing problems with our help line. If you cannot get through, please call our switchboard on 020 7783 8330 and ask to be put through to Help at Hand. 

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